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18

Oct

Intermittent DNS requests

We are currently experiencing some intermittent DNS issues due to a 3rd party outage. Customers may experience some connectivity problems for their audiences. However they will be able to connect after a few attempts. We have implemented a backup DNS solution which we expect to take affect inside 6 hours. A further report will be sent to all of our customers once the cause of the problem has been discovered and resolved.

***Update 16:18 ****

We have recieved the following from our DNS providers:

Our Data Center is experiencing a Distributed Denial of Service (DDOS) attack. 

During this time access to the DNS and Email Routing Services may be sporadic and inconsistent.

We are working with the Data Center to resolve the issue and to put processes in place to better manage this type of attack in the future.

 

 

 

 

 

 

 

Update 19-10

If you are still experiencing issues after midday, please raise a ticket on our support form and someone will contact you.



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